Goods Damaged In Transit
If your goods get to you and they look like they’ve taken a beating in transit, please take photos of any damage to the items, as well as photos of the packaging & give us a call within a day of the shipment getting to you. We’ll need you to send us the photos so we can begin the assessment & claim processes as soon as possible.
Provided the damage is definitely a shipping thing, we will accept the return and waive any restocking fee. Please see our Returns Policy for more detail.
Pricing Policy (Shipping)
Years of experience have taugh us that domestic airfreight genreally works out as being about 13% of an order's value and ground freight as about 10% of an order's value. That's without a markup (we sell lighting and sound gear; we're not shipping agents and therefore do not mark up our shipping.) So, what we've done is set things up so that all shipping on orders that we ship out via ground freight will be billed at 10% of the order's value (minimum shipping charge AUD$10 +GST) and all orders that we ship out via domestic airfreight will be billed at 13% of the order's value (minimum shipping charge AUD$13 +GST.) If you'd prefer to come pick the goods up yourself or would like to send your own carriers in, then let us know when you place your order and we'll help set that up. All that said, if the gear you’re buying is special enough to require crating, we will pass the associated crating & any fumigation charges on to you at our cost.
All Domestic Shipments;
Unless you specify otherwise, we will take care of the shipping and insurance on all shipments from us to you & bill accordingly.
If you’d rather we ship on your carrier’s account and/or use your insurance, let us know at point of order and we will make all the arrangements to get the goods picked up. Bear in mind that different (likely earlier) cut-off times will apply to shipments by your own carriers.
All International Shipments
Most export shipments ship from The Production Shop under a EXW Brisbane, EXW Hobart or EXW Factory (Ex-Works) Incoterm. That is, you as the buyer are responsible for all charges from the moment the goods are loaded onto the vehicle that is going to take the goods to the airport or sea port. We can, and will unless otherwise requested, sort the charges then bill you for everything to your door, except duty & tax.
Project shipments can be a bit of a different animal in this regard. Give us a call if you need a different Incoterm, or advice on which Incoterm to use on the contract with your customer. It can be something of a minefield, but happily certain of our staff have experience in this field and will be happy to help where we can.
Volumetric Weights
Some of the goods we sell volume out considerably in certain quantities. The way the shipping companies bill us is to take the gross weight & the volumised weight & bill according to the higher value. Experience has taught that whilst we might take every care in coming up with your shipping quote, the freight companies can (and sometimes do) bill us a volumised weight when we don’t think something should volume out. Their stock answer to queries on this tends to be to quote their Terms & Conditions. Sometimes we win these little arguments, other times we don’t.
As such, please note that all freight quotes given by The Production Shop staff and on www.productionshop.com.au are estimates and might change. If they do, we will give you a call before issuing a new or amended invoice. We’ll also give you a call should we do the sums ahead of shipment and work out that the volumetric weight is going to be massively more than the gross weight.
Be aware that sticks of truss, PAR64’s & 56’s and anything else that must ship with a lot of air floating around inside the units is almost certainly going to volume out, as will almost anything that’s bigger than a standard pallet.